Contact Hunters Pointe Water Restoration

What should Hunters Pointe homeowners do in the first hour after a leak?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• Find the main shutoff and turn it clockwise until it stops. In a basement it's often next to the water meter, low on the wall that faces the street.
• Water that rises out of a basement floor drain should be handled as contaminated, so stop running water in the house until the crew arrives.
• If you have a sump pump, check whether it's running. A tripped breaker or an unplugged cord is worth a look, as long as you can reach it without wading in.
• For storm water coming in, the Ready.gov severe weather page has general safety steps. Once you're safe, move what you can off the floor and call us.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What questions come up on the first call?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• Where the water is coming from, and whether it's still running.
• Whether the water came from inside the house or from outside.
• If anything stored in the basement is sitting in water.
• Whether this happened overnight or in the last hour.
• About how old the house is. A lot of homes in Hunters Pointe date from the 1980s to 2000s, and older plumbing changes what the crew checks first.
• If you plan to file a claim, which company your policy is with.
• Anything the crew needs to get in, like a gate code or where to park.

It's fine to guess on any of these, and the crew will confirm the details on site.

What does the first visit look like?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

How does the age of Hunters Pointe homes change a water call?

A lot of Hunters Pointe dates from the 1980s to 2000s. In homes that age, water heaters and washer hoses are common sources of leaks. Many Hunters Pointe streets have two story and ranch homes. Basements are the norm in this area, so the crew checks the foundation walls and the sump pit on most calls. Some parts of Hunters Pointe sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Share what you know about the house on the call, even if it's a rough guess.

Does this page cover your part of Hunters Pointe?

Homeowners in these parts of Hunters Pointe use this page:

• Brockton Manor · homes from the 1980s to 2000s, most with basements
• Hunting Creek · basements are common
• West Stones Crossing · built mostly in the 1990s to 2000s, basements are common
• Enclave at Stones Crossing · most with basements
• Woodfield · built mostly in the 1990s to 2000s, most with basements
• El Dorado · basements are common

We also take calls from nearby Smokey Row Estates, Providence Green, Raintree Village, Olive Branch Manor, Featherstone, Stones Crossing and Heron Ridge. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. For details on the work itself, see our page on water damage restoration and basement flooding.

What questions come up before a call?

Which company stands behind this page?

This page is powered by Indy Roof & Restoration, the company Aaron Christy started in 2018. The company has a BBB A+ rating and has been BBB Accredited since 2019, which you can check on its BBB profile.

It was named one of the 2025 Best Places to Work in Indiana in the small companies group. In January 2026, Aaron joined FOX59's Indy Now to talk about water restoration. Call the number on this page any time to reach the team.